Non democracy includes some, not all, of the activity of 38 degrees and of others.
I get the impression that several campaigners each day think it wise, helpful or productive to ask their contacts to email MPs, often suggesting the MP write a specific message or question to a Minister, and then asking the MP to pass the response back. That can amount to the MP or their office doing four things or more - initial response to constituent, communication with minister, subsequent forwarding of minister's reply, filing each action - for each of a number of constituents. I receive around 600 emails each working day. Amongst them are the quiet individual messages that need particular help. They matter most and there is the growing risk that they will be missed.
I believe it is becoming more difficult for an avtive MP to read their their own Inbox. Even a dedicated member of staff is not a completely satisfactory substitute for the person who is elected.
One point is this: modern communication includes the inadvertent and little noticed separation of MP from constituent.